Legislationsby Glyph
CaliforniaCaliforniaLawAB 1609
Customer Service Chatbots
Would bar large businesses from representing a customer service chatbot as human and require them to offer access to a human agent, generally within 15 minutes of a request.
Signed by the governorSep 28 6 weeks ago
- Body
- California Legislature
- Session
- 2025-2026
- Introduced
- Jan 20
- Votes
- Assembly 56-16, Senate 29-9, Assembly concurrence 58-18
- Sponsors
- D (Democrat)Democrat
- Topics
- AI
Timeline
Sep 28 6 weeks ago
Sep 14 8 weeks ago
Aug 30 2 months ago
May 27 5 months ago
Jan 20 9 months ago
Sponsors
- D (Democrat)Assemblymember Zbur
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Change log
- KindNow filed as a law, no longer a bill. Read on Governor of California.Oct 26
- Last actionLatest step: Signed by the governor. Read on Governor of California.Oct 26
- Stage movedMoved from passed both to enacted. Read on Governor of California.Oct 26
- AddedAdded to the list. Set by hand from the official record.Sep 27
Summaries of public legislative records, executive actions and court rulings, for reference, not legal advice. Check the official page linked on each item. First seen 2026-09-27. Checked against the official source.