Skip to content
Legislations.
CACaliforniaCaliforniaBillBillAB 1609

Customer Service Chatbots

Would bar large businesses from representing a customer service chatbot as human and require them to offer access to a human agent, generally within 15 minutes of a request.

Where it stands

Passed bothIntroducedCommitteeFloorLawPassed both

Enrolled and presented to the governorSep 1413 days ago

Body
California Legislature
Session
2025-2026
Introduced
Jan 20
Votes
Assembly 56-16, Senate 29-9, Assembly concurrence 58-18
Sponsors
D (Democrat)Democrat
AI
Official page Source: California Legislative Information (leginfo.legislature.ca.gov)

Timeline

  1. Sep 14 13 days ago

    Enrolled and presented to the governor

  2. Aug 30 4 weeks ago

    Passed Senate (29-9)

  3. May 27 4 months ago

    Passed Assembly (56-16)

  4. Jan 20 8 months ago

    Introduced

Sponsors

  • D (Democrat)Assemblymember Zbur